New EU Communications Body (can you hear us?)

Posted by Kieron on Tuesday, February 2nd, 2010

Yesterday I retweeted a link to an article which appeared in Abu Dhabi’s The National entitled Genuine competition needed in telecoms. The article is extremely pertinent and timely given Thursday’s IRG/ERG press release regarding the creation of BEREC, the election of its officers and secretariat and the decision to locate the body in Brussels. (Acronym [...]

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Make FREEPHONE free campaign!

Posted by Kieron on Friday, January 15th, 2010

You’ve probably detected a little frustration in the posts on this blog. It’s become a bit of a crusade really – this desire for a level playing field for fixed and mobile communications providers. Unfortunately, more than 25 years since their introduction, 0800 “freephone” numbers are still not free when dialled from most UK mobile [...]

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Letter to BBC Breakfast

Posted by Kieron on Wednesday, December 23rd, 2009

Dear Bill and Sian I am shocked and extremely disappointed to see the following text on your on your website in relation to your 03 contact number: “Calls cost no more than calls to 01/02 geographic numbers, although calls from mobiles will vary according to your provider.” Worse still, the text which appears on the [...]

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Archive for the ‘Customer Service’ Category

Consumer Focus – Priorities in the Mobile Phone Sector

Friday, October 23rd, 2009

This morning I received a link to the October 2009 Position Paper and Advocacy Plan (PDF Download) from Consumer Focus, “the independent champion for consumers… operating across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do”. From a personal view, the timing could not [...]